Deadline: 11 May, 2022

Location: Dakar, Senegal

Save the Children International (SCI) has opened applications for the role of Application Support Analyst.

The organisation works to ensure children around the world get health care, food and shelter as well as learning and child protection services.

Responsibilities

  • Ensure strategic development and delivery of SCI programmes objectives in line with the organisation’s mandate, strategy and theory of change
  • Meet the servicing requirements of members and their donors through first class customer service and collaborative working
  • Improve outcomes for children by contributing to the delivery of the organisation’s strategy, global initiatives and growth targets
  • Contribute to building a new organisation – fit for the future and harnessing the extraordinary engagement, diversity, talent and commitment 
  • Create an environment of continuous learning where staff are encouraged and supported to grow and develop and are willing to be held accountable for their commitments
  • Support the development of an organisational culture that reflects the organisation’s values, dual mandate and promote accountability and high performance
  • Lead on embedding first level business systems 
  • Provide feedback to the centre (London) on end-user training materials to ensure that they continue to meet regional and country needs
  • Support SCI staff to build capacity and expertise in finance system-related areas
  • Contribute to defining/identifying functional improvements required for Agresso

Requirements

  • Bachelor’s degree in I.T. or equivalent
  • Three years, minimum, of experience working with ERP
  • Experience working with Microsoft products like SharePoint
  • Strong networking and communication skills 
  • Experienced trainer with track record of training delivery in a complex global organisation
  • Experience of providing end-user support, including call logging, call resolution, updating knowledge base/FAQs, etc
  • Highly developed cultural awareness and ability to work well in an international environment with people from diverse backgrounds and cultures
  • Strong results orientation, with the ability to challenge existing mindsets
  • Exposure to the not-for-profit sector and/or developing countries (preferred)
  • Experience of solving complex issues through analysis, definition of a clear way forward and ensuring buy-in
  • Fluency in written and spoken English

To apply and for more information, click here.

Photo source: Save the Children

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