Deadline: 26 January, 2021

Location: Chipata, Zambia

The Family Health International (FHI 360) is seeking to fill the role of Senior Technical Officer, Capacity Development and Quality.

FHI 360 delivers sustainable, high-quality, comprehensive HIV/AIDS prevention, treatment, care and support services.


  • Provide guidance to facility level CQI teams, making sure they are thoroughly familiar with idea conceptualisation, root cause analysis, development of change ideas, implementation, monitoring and reporting to demonstrate evidence of improvement
  • Participate in the design of QI projects, especially in the redesign of systems of care, and in focus areas related to HIV specific service delivery
  • Review and improve technical strategies employed under health systems segment of the project to ensure the project workplan is adhered to and implemented with measurable success through all the components
  • Provide technical support to training curriculum needs development, assessment and monitor development of tools in all health service programmes
  • Conduct clinical skills training (along with Ministry of Health trainers) virtual and/or face-to-face training and on-site QI coaching and evaluation training sessions, and workshops
  • Carry out data analysis for decision-making, using visualisation software to produce monthly and quarterly reports
  • Identify gaps in meeting the minimum service standards in service delivery, identifying sustainable, site-level driven programme improvement solutions
  • Participate in donor-led granular site management (GSM) and SIMS activities
  • Keep a library on innovative approaches, best practices, and evidence-based improvement strategies in form of case studies, success stories, abstracts, and video clips


  • Master’s degree in Public Health, Knowledge/Information Services, Communications, Education, Environment, Health, Behavioural, Life/Social Sciences, International Development, Human Development, or a related field
  • Advanced training in HIV prevention, clinical care and programme management
  • Five years, minimum, of relevant experience in implementation of QI projects in the HIV/health services within a research environment
  • Articulate professional able to communicate in a clear, positive manner with clients and staff
  • Fluency in English and a local language
  • Knowledge of database maintenance and patient-level databases preferred

To apply and for more information, click here.

Photo source: Jessica Scranton/FHI 360


Please enter your comment!
Please enter your name here